Terms of Use

davidmendezalonso

Terms of Use

TERMS AND CONDITIONS-CONFIRMATION


When you place an order you agree automatically to our terms and conditions stated below:


When your order is received, you will be emailed an order confirmation. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. In the event that we are unable to deliver your order we will inform you and cancel the order.


PAYMENT TYPES-CREDIT/DEBIT CARD


We accept VISA and MasterCard payments. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by STRIPE who offers a payment solution dedicated for e-commerce plateforms. All information is encrypted using SSL encryption, which prevents unauthorized access tocard details. We do not store card numbers after the transaction hasbeen completed.


PAYPAL


PayPal allows secure payment from your bank account, credit card or PayPal account. More information about PayPal is available here.


PRICES


All displayed prices include Spanish VAT of 21%. Prices do not include payment or delivery charges. David Méndez Alonso retains the right to change prices at any time.


GENERAL


The shipment of the purchased items will be carried out via TNT or the Spanish Post Office, depending on which one is considered most suitable. To avoid incidents (wrong address, inability to locate the receiver at home, etc.), it is essential that you correctly fill in the form. We strongly advise you to provide a contact mobile phone number.




Delivery Times

— Spanish & European orders: 1-5 working days.

— Worldwide: 3-7 working days.



Shipping Rates

Spain 4€

Europe 9€

Worldwide 9-11€




PERSONAL INFORMATION


David Méndez Alonso handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.




RIGHT OF RETURN


Purchases can be returned for a refund within 15 days after the receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product. The refund will be made within 14 after the product has returned to our warehouse. Please be aware that you have to pay the cost for the return shipping of the goods.


In addition, the following criteria must be met:

– All original packaging with pricing, labels, hang tags etc. must be intact.

– No tape is to be attached to the product or the product’s packaging.


Returns which do not comply with the above listed criteria risk being refused. Please note that you are responsible for the product until it reaches us.


In the case your are returning, please send us an email to hello@davidmendezalonso.com and we will give you the instructions to follow.


Please be aware that discounted products are not refunded, you can only exchange them for a voucher (valid for 3 month).


David Méndez Alonso will not be responsible for any customs charge or fee attached to the shipment when passing European customs. Outsiders Division will not assume the costs of any additional fee for the return of any product


EXCHANGES


We cannot hold stock for exchanges therefore in order to exchange your item you must return the original purchase and submit a new order online. The original item will be refunded upon receipt of return.


For returns queries please contact us at hello@davidmendezalonso.com 






PRIVACY


All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.


If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case the shipping company needs to contact you regarding the delivery.


We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.


This was last updated on May 2020.






USE OF COOKIES


Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:


— To identify you

— To customize our site for you

— To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.


We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.






DISCLAIMER


David Méndez Alonso strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither David Méndez Alonso, nor any employee or representative of David Méndez Alonso will be liable for damages arising from the use of this website or the products sold here.






APPLICABLE LAW

Any dispute arising between a customer and David Méndez Alonso will be settled in accordance with Spanish Legislation.